Corporate Hightlight

1951

On 9th November 1951, H.E. Field Marshal Sarit Dhanarajata founded Dhipaya Insurance Company Limited with a registered capital of 2 million Baht.

about dhipaya

1964

The Ministry of Finance appropriated some shares farmerly held by H.E. Field Marshal Sarit and his wife.

1975

The Ministry of Finance appropriated more shares, this time from H.E. Field Marshal Prapas Charusatiara, making the Ministry a major shareholder. With its 55.6% shareholding, the Ministry was now a major shareholder, making the company a state enterprise under the Ministry of Finance.

1990

Dhipaya opened its new 7-storey headquarters, located at 63/2 Rama IX Road, Huay Kwang, Bangkok, on 6th March 1990. The company was also selected as an outstanding company of the year, which was a source of great pride for both the company and its staff.

1993

The Cabinet passed a resolution to allocate the Dhipaya shares owned by the Ministry of Finance to the Government Savings Bank, Krung Thai Bank Public Company Limited and the Petroleum Authority of Thailand - leaving the Ministry of Finance with only 5.24% of Dhipaya shares.

1994

Dhipaya increased its registered capital from 80 million to 240 million baht. This comprised 24 million ordinary shares with a par value of 10 baht per share. Later, in March 1995, the Board of Directors, in accordance with the government&rsquo s 7th National Economic and Social Development Plan, passed a resolution to turn Dhipaya (than a state enterprise) into a public limited company. The transformation meant that the company was better able to improve its operational processes in preparation for the free-trade insurance market, as per the GATT agreement.

1995

Dhipaya was registered as a public limited company at the Commercial Registration Department of the Ministry of Commerce, and was renamed Dhipaya Insurance Public Company Limited. This became effective on 18th October 1995, with major shareholders including the Ministry of Finance, Krung Thai Bank Public Company Limited, the Government Savings Bank and the Petroleum Authority of Thailand.

1999

Dhipaya was granted its ISO 9002 by SGS Yarsley International Certification Services Limited, England, making Dhipaya the first non-life insurance company to receive ISO 9002 certification in all operating sectors.

2001

Dhipaya celebrated its 50th anniversary, marking a period of continued stability and service improvement. With the backing of its well-known and financially stable shareholders, the company had gained not only the trust of both the public and private sectors, but also of many large projects. Such support had enabled the company to become one of the leaders in Thailand&rsquo s non-life insurance business. In 2001, Dhipaya was the second highest gross earner out of 77 non-life insurance companies, and had achieved the highest miscellaneous premiums in the kingdom.

2002

Committed to continually developing its quality services, the company initiated and implemented the ISO 9001:2000 quality management system, which was used alongside the company&rsquo s existing quality system. This helped the company increase and improve its service standards, and to become a leading premium service provider. Dhipaya also launched the Dhipaya Service Center (DSC) to increase its potential and provide fully integrated and efficient services. The service centre offers customers convenient insurance services and easy access to information on the various insurance products available. It also provides advice over the telephone. In addition, Dhipaya opened a Claims Photo Center, which allows for faster processing of claims.

2003

Of the five selected companies chosen from all firms registered on the Stock Exchange of Thailand (SET), Dhipaya was ranked as the company with the best financial performance in 2003 by SET. In addition, the company was honoured to be asked by the government to provide insurance for several international projects, one of which meant that Dhipaya the first insurance company in the world to provide insurance coverage for Severe Acute Respiratory Syndrome (SARS). Other projects included: insurance coverage for transporting the famous Chuang Chuang and Lin Hui pandas, the Thai-Chinese goodwill representatives from the People&rsquo s Republic of China stamp insurance valued at 200 million baht for the Stamp World Festival and insurance coverage for the government&rsquo s lottery (for the last 2 and 3 digits).


In November, Dhipaya changed the location of the front gate at its head office to the other side of the building facing Terd Prakeit Road. The gate was named "Dhipaya Terd Prakeit&rdquo , as a way of expressing the company&rsquo s respect for the Royal Institution.

2004

Dhipaya was the first non-life insurance company in the world to provide insurance coverage for the bird flu epidemic that broke out that year. The insurance diminished the risks of outbreak among Thai farmers, while easing their anxiety. In addition, the company enhanced its service potential by joining the"Pra Kun Tun Jai Duay But Bai Daew"(Quick Insurance&hellip with One Card) campaign, under Best Service (Thailand) Co., Ltd. This enabled customers to utilize this form of car insurance simply by showing their ID cards. The campaign gave access to a far larger group of customers than before - including sellers and vendors, who are often denied access to insurance services on account of their being unable to provide evidence of their income. In addition, Dhipaya also opened its 15th agency office at Sri Racha, providing customers with still further convenience.


In 2004, Dhipaya also focused on expanding its insurance and investment business by highlighting its state-of-the-art professional management services and service skill development. For further continuous business growth, planning strategy and accomplishment technique budget planning was adopted. In order to expand its network coverage nationwide and best meet increases in demand, additional subsidiary branches were opened in four different provinces - in the northern, central, northeastern and southern areas. Another five agencies were also opened, adding to the company' s 15 branches and 17 other agencies.

2005

A few days before the start of 2005, the tsunami hit the southern coast of Thailand, causing extensive grief amongst the Thai people, as they suffered the loss of both assets and loved ones. Dhipaya helped support the Thai people by sending out volunteers from the company&rsquo s Hanumarn Unit, transportation to help the victims and various other types of support. The company also supported and gave encouragement to the people living in the three provinces affected by the tsunami. Dhipaya created a radio spot and produced a song called Kon Thai Mai Ting Kun (Thais never abandon each other), sung by Artist Kob Songsit Rungnoppakhunsri. The song was written to help provide encouragement to all Thai people.

Placing its trust in Dhipaya, the Thai government selected Dhipaya to provide insurance coverage against terrorism in the three provinces in southern Thailand to help enhance the safety of the people there. Moreover, in response to the government policy on energy saving, the company provided insurance coverage for automobiles that installed an NGV gas system.

Dhipaya increased its registered capital from 240 million to 300 million baht in order to support the payment of stock dividend, via issuance of Baht 60 million of new ordinary shares. Dhipaya also opened four additional branches in Udon Thani, Nonthaburi, Chumphon and Chiang Rai, and established its "Smart Branch&rdquo project to upgrade the efficiency of all branches across the country. Human resources and information technology development were also emphasised. Also in 2005, the company established its "Dhipaya IT Year&rdquo project with the slogan "Dhipaya Pun Mai Kloaw Glai Gub IT Year&rdquo to encourage IT utilisation amongst its staff in a bid to promote greater operational efficiency.

2006

On the occasion of the 60th anniversary of His Majesty the King&rsquo s accession to the throne, the company organised various merit-making and charitable activities, including the renovation of Wat Nivet Dhamma Prawat Ratcha Wora Viharn, which followed the Historical Sites&rsquo Renovation project. The company was a part of the groups that jointly donated the proceeds from the Royal Kathin Samagkee to 33 temples located in 3 Southern bordering provinces of Thailand which had been severely effected by the turmoil situation. It also contributed towards the building of a temple at Wat Phra Phuta Baht Siroy in Chiang Mai and the construction of Phra Phuta Rattana Mani Maha Patimakorn, the principal Buddha statue.

Along with the great potential for its services and in compliance with customer demand, Dhipaya Insurance Plc. has developed the following new products and services:

"Dhipaya Takaful", a new type of insurance, was introduced in compliance with Islamic insurance principles.

The Bancassurance 2006 project was launched by Dhipaya Insurance Plc. In cooperation with Krung Thai Plc., the Bank for Agriculture and Agricultural Cooperatives (BAAC), the Government Savings Bank and TMB Bank Plc. The project helped expand the company's marketing channels and provide customers with easier access to the company's services.

The Prakan Sangkhom Sukchai Muea Prakan Phai Kap Dhipaya (socially secure and content with Dhipaya Insurance) project was introduced by Dhipaya Insurance Plc. in cooperation with the Social Security Office, Ministry of Labour. This enabled special discounts for employers, staff, insured clients and persons holding social security cards or treatment guarantee cards, whenever they applied for any type of non-life insurance from Dhipaya Insurance Plc.

Other projects included the distribution of compulsory insurance through Bangchak Petroleum stations and the launch of travel insurance, made available through a kiosk at Suvarnabhumi Airport.

2007

To mark the auspicious occasion of His Majesty King Bhumibol Adulyadej&rsquo s 80th Birthday Anniverary, Dhipaya Insurance Plc. organized various activities for charitable causes under the Dhipaya Merit Making for His Majesty the King

In regards to new product development, to increase the variety of services offered to our valued customers, Dhipaya Insurance Plc. has devised a strategic plan to create cooperation with business partners in establishing a number of projects such as The Safer Deposit with Krung Thai Bank Public Company Limited Project, The KTC-Dhipaya Insurance Titanium Mastercard, Health Insurance for Savings Customers of the Government Savings Bank, The Car Insurance Sales Through the Department of Land Transportation Project, etc.

In recognition of its exceptional management, Dhipaya Insurance Plc. received the second-place award for general insurance companies with outstanding management in 2006 by the Department of Insurance.

Dhipaya Insurance Plc. recognizes the significance of environmental protection, particularly global warming. The Company has promoted energy savings within its offices, including converting all company cars to NGV-fueled automobiles to reduce the use of energy from petroleum, switching off unnecessary lights and electrical appliances during the lunch break, encouraging company employees to use stairways instead of elevators, distributing cloth-bags to customers and correspondents to cut down on the use of plastic bags, to name just a few initiatives.

2008

With most profound gratefulness for the loving kindness bestowed upon by H.R.H. Princess Galayani Vadhana Krom Luang Naradhiwas Rajnagarindra, Dhipaya Insurance Plc. organized a merit-making ceremony and hosted funeral ceremonies to offer the merit to the late Princess. Furthermore, the Company has produced a 2009 calendar showcasing pet dogs belonging to the late Princess with proceeds donated to the Galayani Vadhana Foundation.

The Company was awarded the prize for excellence in the quality assessment of our Annual General Shareholders' Meeting as evaluated by the Securities and Exchange Commission and Thai Investors Associationfor the second year running.

The Company has enhanced its capacity in service provision with the "TIP SMART Card", an innovation in the insurance business, and the"KTB-DHIPAYA Privilege VISA Debit Card", the one and only card that can be used as an ATM card, a debit card, and a discount card, with insurance protection in case of accident worldwide. On top of this, the Company has also expanded its services by opening two more branches in Saraburi(the 20th Branch) and Trang (the 21st Branch) Provinces.

Last but not least, the Company organized a number of activities to make merit dedicated to His Majesty the King and H.R.H. Princess Galayani Vadhana including the Dhipaya Merit Making for His Majesty the King Project, Youth Donation Project, and Dhipaya's Earth Protection Project.

2009

In 2009, the world economic crisis significantly affected Thailand and the non-life insurance, but the Company managed to get through all problems with the determination, both physically and mentally, of the management and its staff, the intention to provide excellent services to customers and develop new services and products to answer customers&rsquo needs and satisfactions. Many projects, such as "Smart Team Tip Smart Project&rdquo, "More than Love and Care Project&rdquo, etc. were initiated and implemented in this year.

Whatever problems or obstacles it may have, the Company has continuously contributed to the society. It initiated "the Dhipaya Endless Goodness&rdquo project by holding series of charity activities in support of the community. In addition, the project "Public Consciousness Development Project for Staff of the Company and Family Development Project to be Sufficient and Virtuous Life&rdquo were initiated and implemented in cooperation with other 15 organizations, aiming to promote the volunteer spirit within the Company to lead the sustainable SCR projects.

2010

The political violence within the country in the form of robberies and terrorisms caused many government offices and business premises to bedamaged. The incident brought more light to the general public to see the importance of insurance. The Company has developed its service capability along these events to provide help to the victims.

A new development to provide the service to its customers by the cooperation with Krung Thai Bank came in the form of "KTB Shop Smart Pearl Card&rdquo. The protection will cover the robbery while drawing money from ATM and swindling of KTB bank accounts.Also the "Dhipaya Motor Add On&rdquo aims to compensate the car accident victims. In addition, five more branches, including Government Center, Roiet, Nakornsrithammarat, Rama 2, and Samutprakarn, were opened.

The social contribution was also continuously and sustainably implemented for the benefit of the general public. Activities included the assistances to affected people from flood, those suffered from violence due to political unrest in Bangkok areas as well as the facilitation rendered to people who travel back to their hometown during the annual festivals.

2011

Flood disaster in many parts of Thailand brought losses and poverty to Thai people. But on the bright side, spirit of Thai people was so strong in helping each other and Dhipaya Insurance (TIP) also took part by giving help to flood victims in various aspects including donating necessity items, providing sand bags and aid packages, making EM Balls for water treatment as well as donating money. In addition, the Company gave assistance to its employees who were flood victims in term of providing evacuation, giving aid packages, including some cash to initially alleviate their hardship.

Social responsibility is another key task of the Company together with product development on a continuous basis. This year the Company has introduced new auto insurance campaign by providing replacement for vehicles under repair and using 3G technology on tablet computer to identify problem called "TIP Smart Survey&rdquo. This results in faster, more efficient and more convenient services to customers. The Company also opened new branches in Ayudha and Petchaboon provinces.

Another proof for the Company&rsquos determination to excel in its mission includes the awards its received from leading institutes of the country such as "Excellent Committee Award 2010/12 from Thai Institute of Directors Association (IOD), "Top Corporate Governance Report Award&rdquo from Stock Exchange of Thailand (SET) and "ISO 9001: 2008 Certification&rdquo from SGS (Thailand) Co., Ltd.

2012

To aim at being the best in servicing, Dhipaya has organized ESQ (Excellent Service Quality) campaign, referring to the best in services with quality in Thailand in order to motivate employees to satisfy customers with efficient services.

Apart from providing quality services, the Company also maintained stability in organization management. In 2012, Dhipaya has received "Prime Minister's Insurance Awards" from the Office of Insurance Commission and "Investors' Choice Award"from Thai Invertors Association, given to registered companies whose Annual General Meetings organization was evaluated at 100% for four years running (from 2009 to 2012).

On the spectacular occasion of Buddhajayanti, the Celebration of 2600 years of Buddha's Enlightenment, Dhipaya has organized group ordination of the executives and staffs as offerings to Lord Buddha, His teachings and the monks at Wat Bowonniwet Vihara Rajavaravihara (Temple). The offerings were also dedicated for the occasion of the 85th Birthday Anniversary of His Majesty the King, and the 99th Birthday Anniversary of Somdet Phra Nyanasangvara, the Supreme Patriarch of Thailand.

As Thailand was honoured to host "FIFA Futsal World Cup 2012,"Dhipaya has sponsored "Thai Futsal Team to compete Futsal World Cup" campaign, in order that Thai people have access to participate in the activities. The Company granted Thai National Futsal team an amount of money after the team has reached the second round of the competition for the first time in records. In addition, Dhipaya has supported the design of "Thailand Futsal Bus"or the bus for Thai National Futsal team, the bus was painted in Thai flag color pattern, displaying Thai national identity and unity, for future success of the Thai National Futsal team.

2013

For its excellence and leadership in the general insurance business in Thailand, the Company has committed to its expansion of businesses to facilitate its service provision to all customers and the general public as thoroughly as possible. The Company has joined hands with various leading organizations to diversify its channels of insurance transactions, including Thailand Post Co., Ltd., Standard Chartered Bank (Thai) PCL, etc.

Regarding the CSR activities of 2013, the Company, in cooperation with the Don&rsquot Drive Drunk Foundation, has organized the "Don&rsquot Drive Drunk, Let Dhipaya Drive You Home" project, a campaign to reduce the number of accidents during the Songkran Festival. It was the first year when the Project was kicked off and it was even more interesting that the general public and Dhipaya&rsquos customers are all welcomed to participate in the Project, particularly those who are quite drunk from pubs and bars would be driven home safely. The Project was launched in the Bangkok areas during April 11th -17th, 2013, 24 hours a day.

Moreover, the Company has also launched another significant religious-related project in the format of colorful calendars printed with the state-of-the-art technology in 3 different languages including Thai, Chinese and English, to help promote the Buddhism&rsquos activities called "Dhipaya Nationwide Goes Globally" project to celebrate His Majesty the King&rsquos 86th Birthday Anniversary and to commemorate the 100th Anniversary of Somdet Phra Nyanasamvara, the 19th Supreme Patriarch of Thailand and on an auspicious occasion to make known the charisma of the Emerald Buddha Image among all walks of life nationwide and worldwide.

The Company&rsquos CSR projects implemented in several successive years included the Project of Conferment of Dhipaya Insurance-Police CSR Signboard and in this year alone, Provincial Police CSR signboards have been conferred to the Provincial Police Office, Region 1, totally 1,460 signboards nationwide, to facilitate all people travelling to police stations in the provinces.

Based on its operating results in terms of expansion of its general insurance businesses together with its unyielding initiation and development of CSR projects, the Company was awarded "Thailand Professionals Awards 2013" as &ldquoThe Best General Insurance Organization of the Year&rdquo by the International Association of Direct Selling Company (IADSC) and as &ldquothe Best CSR General Insurance Company with Continuous Growth of Operating Results and Excellent Social Contribution&rdquo by Thailand Professionals Magazine.

    Dhipaya Insurance Public Company Limited
    Copyright 2006 Dhipaya Insurance Public Company Limited. All right reserved.