History

Dhipaya Insurance Company Limited was founded on November 9, 1951 by H.E. Field Marshal Sarit Dhanarajata with a registered capital of two million baht.
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The Ministry of Finance appropriated the shares, formerly held by H.E. Field Marshal Sarit and his wife.
The Ministry of Finance appropriated more shares, from H.E. Field Marshal Prapas Charusatiara, making the Ministry a major shareholder. With its 55.6% shareholding, the Ministry was a major shareholder, making the Company a state enterprise under the Ministry of Finance.
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Dhipaya opened its new headquarter, which was a 7 storey building, located at 63/2 Rama IX Road, Huay Kwang, Bangkok, on March 6, 1990. The Company was also honored an outstanding company of the year, which was a great pride of the Company and all of its staff.
The Cabinet passed a resolution to allocate the Dhipaya shares owned by the Ministry of Finance to the Government Savings Bank, Krung Thai Bank Public Company Limited, and the Petroleum Authority of Thailand - leaving the Ministry of Finance with only 5.24% of Dhipaya’s shares.
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Dhipaya increased its registered capital from 80 million to 240 million baht, comprising of 24 million ordinary shares with a par value of 10 baht per share. Later, in March 1995, the Board of Directors passed a resolution to transform the Company from a state enterprise to a public limited company in order to support the National Economic and Social Development Plan 7. The transformation enabled the Company to improve its operation processes and ready for the competition in the free-trade insurance market, as per the GATT agreement.
Dhipaya was registered as a public limited company at the Commercial Registration Department, Ministry of Commerce, and was renamed Dhipaya Insurance Public Company Limited. This became effective on October 18, 1995. Its major shareholders then included the Ministry of Finance, Krung Thai Bank Public Company Limited, the Government Savings Bank and the Petroleum Authority of Thailand.
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Dhipaya was registered at the Stock Exchange of Thailand (SET) on July 24, 1996.
Dhipaya was granted its ISO 9002 from SGS Yarsley International Certification Services Limited, England. The certification made Dhipaya the first non-life insurance company to receive the ISO 9002 certification in all of its operating sectors.
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Dhipaya celebrated its 50th anniversary. For years, Dhipaya has been developing its capability to provide superior services. With the support from well-known and outstanding shareholders, the Company had gained confidence from both public and private sectors to be the insurer of many large projects. Such support had enabled the Company to become the leader of the non-life insurance business in Thailand. In 2001, Dhipaya had gained the second highest insurance premium among more than 77 non-life insurance companies and achieved the highest miscellaneous premium in the kingdom.
Committed to the continuous development of its service quality, the Company applied the quality management system or ISO 9001:2000 along with the Company’s existing quality system, aiming to improve its service standard and achieving service excellence. Dhipaya also launched the Dhipaya Service Center (DSC) in order to increase its potential and speed to provide fully integrated services (One Stop Service). The service center offered customers with convenient insurance services and an easy access to information concerned with various insurance products available. It also provided advices over the telephone. In addition, Dhipaya opened the Claims Photo Center to improve its speed of the automobile claim services.
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Dhipaya was honored as the Best Performance – Financials 2003 from the Stock Exchange of Thailand (SET). It was one of only five companies, selected from all registered companies in the Stock Exchange of Thailand to be nominated for the prize. In addition, the Company was honored by the government to provide insurance for many national projects, such as the insurance for Severe Acute Respiratory Syndrome (SARS), the insurance for the transportation of two famous pandas (Chuang Chuang and Lin Hui), the goodwill representatives between Thailand and China from the People’s Republic of China, the insurance valued 200 million baht for the Stamp World Festival, and the insurance for the government’s lottery (last 2 and 3 digits). In November, Dhipaya moved its head office’s front gate to the other side of the building, facing Terd Prakeit Road (Thiam Ruam Mit Road). The gate was named as “Dhipaya Terd Prakeit” to express the Company’s loyalty to the Royal Institution.
Dhipaya was the first non-life insurance company in the world that provides the insurance for the Bird Flu epidemic as it broke out. The insurance lessened the risks and concerns among Thai farmers. In addition, the Company enhanced its service potential by joining the “Pra Kun Tun Jai Duay Bat Bai Daew” (Quick Insurance with One Card) campaign, by the Best Service (Thailand) Co., Ltd. The insurance allowed customers to apply for the car insurance only with their ID cards. The campaign granted an opportunity for a far larger group of customers, such as sellers and vendors, who were often denied access to the insurance services due to their lack of income evidences. In addition, Dhipaya also opened its 15th agency office at Sri Racha with an aim to provide convenience for its customers. In 2004, Dhipaya also focused on expanding its insurance and investment by highlighting its state-of-the-art professional management services and service skill development. For further continuous business growth, planning strategy and accomplishment technique budget planning was adopted. In order to expand its nationwide network to meet increasing demand, additional branches were opened in four different provinces - in the northern, central, northeastern and southern areas. Another five agency offices were also opened.
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A few days before the start of 2005, the tsunami hit the southern coast of Thailand, causing extensive loss among Thai people, both assets and loved ones. Dhipaya sent out its volunteers from the Company’s Hanumarn Unit and emergency vehicles to provide the initial assistance and other continuous supports to the victims. The Company also supported and encouraged people living in three southern provinces affected by prolonged unrests. Dhipaya created a radio spot named “Kon Thai Mai Ting Kun” (Thais would never abandon each other), sung by Khun Kob Songsit Rungnoppakhunsri. The song was written to promote an encouragement to all Thais. Dhipaya also gained the trust from the Thai government to provide terrorism insurance in three southern provinces of Thailand in order to enhance safety and security for the people. Moreover, in response to the government policy on energy saving, the Company provided the automobile insurance for NGV vehicles. Dhipaya increased its registered capital from 240 million to 300 million baht in order to support the payment of stock dividend, via the issuance of new ordinary shares worth 60 million baht. Dhipaya also opened four more branches in Udon Thani, Nonthaburi, Chumphon and Chiang Rai, and launched the “Smart Branch” project to upgrade the work efficiency of all branches across the country. Human resources and Information Technology Development were also developed by launching the “Dhipaya IT Year” project under the slogan “Dhipaya Pun Mai Kloaw Glai Gub IT Year” to encourage IT utilization amongst its staff in a bid to promote the Company’s greater operational efficiency.
This was a very auspicious year for all Thais as the celebration of His Majesty King Bhumibol Adulyadej’s 60th Anniversary of His Accession to the Throne. Dhipaya Insurance Plc. organized numbers of charitable activities and public service activities, to mark this special occasion and to dedicate the merits to His Majesty the King. The examples of the Company’s charitable activities included a support to the renovation project of Nivet Dhammaprawat Temple, a participation in the royal offerings to monks at 33 temples in the three southern provinces threatened by the terrorism, a support of the construction of the consecrated assembly hall at Phra Buddhabath Si Roi Temple in Chiang Mai Province, a support of the construction of the Buddha image “Phra Buddha Rattanamani Maha Patimakorn”, etc. From the Company’s continuous determination to provide excellent insurance services, Dhipaya was awarded third place among insurance companies for its outstanding management in 2005 by the Department of Insurance. To further develop its service potential, Dhipaya has developed many new products to answer customers’ needs, including the “Dhipaya Takaful” Project to comply with Islamic insurance practice, the Bancassurance 2006 Project which works in collaboration with partners such as Krung Thai Bank Plc., Bank for Agriculture and Agricultural Cooperatives, Government Savings Bank, and Thai Military Bank, aiming to increase market channels and to facilitate customers’ access to the Company’s services, and “Happy Social Security with Dhipaya Insurance” Project which works in collaboration with the Social Security Office, Ministry of Labor and Social Welfare, etc.
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To mark the auspicious occasion of His Majesty King Bhumibol Adulyadej’s 80th Birthday Anniversary, Dhipaya has organized various activities for charitable causes under the “Dhipaya Merit Making for His Majesty the King.” Regarding the new product development, in order to increase the variety of services offered to its customers, Dhipaya has applied a strategic plan to create a cooperation with business partners in numerous projects, such as The Safer Deposit with Krung Thai Bank Public Company Limited Project, The KTC-Dhipaya Insurance Titanium Mastercard, Health Insurance for Savings Customers of the Government Savings Bank, The Car Insurance Sales Through the Department of Land Transportation Project, etc. In recognition of its exceptional management, Dhipaya has received the second-place award for general insurance companies with it outstanding management in 2006 by the Department of Insurance. Dhipaya recognized the significance of the environmental protection and the global warming. It has promoted energy savings within its offices, starting from an installation of NGV to all of its vehicles in order to reduce the energy consumption, switching off unnecessary lights and electrical appliances during the lunch break, encouraging its employees to use stairways instead of an elevator, distributing cloth-bags to customers and correspondents to lower the plastic bag’s consumption, etc.
With the most gratefulness for the loving kindness bestowed upon by H.R.H. Princess Galayani Vadhana Krom Luang Naradhiwas Rajnagarindra, Dhipaya has organized a merit-making ceremony and hosted the funeral ceremony to offer the merit to the Princess. Furthermore, the Company has produced the 2009 calendar with pictures of dogs belonging to the Princess; the income from its sale was later donated to support the Galayani Vadhana Foundation. The Company received an excellent award from the quality assessment for its Annual General Shareholders’ Meeting, evaluated by the Securities and Exchange Commission and Thai Investors Association for the second year running. The Company has enhanced the capacity in its service provision with the “TIP SMART Card”, a new innovation in the insurance business, and KTB-DHIPAYA Privilege VISA Debit Card, the card that can be used as an ATM card, a debit card, and a discount card, with insurance protection in case of accidents worldwide. The Company has also expanded its services by opening two more branches in Saraburi (the 20th Branch) and Trang (the 21st Branch) Provinces. Last but not least, the Company organized a number of activities to make merit dedicated to His Majesty the King and H.R.H. Princess Galayani Vadhana including the Dhipaya Merit Making for His Majesty the King Project, Youth Donation Project, and Dhipaya’s Earth Protection Project.
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In 2009, the world economic crisis significantly affected Thailand and the non-life insurance, but the Company managed to get through all problems with the determination, both physically and mentally, of the management and its staff, the intention to provide excellent services to customers and develop new services and products to answer customers’ needs and satisfactions. Many projects, such as “Smart Team Tip Smart Project”, “More than Love and Care Project”, etc. were initiated and implemented in this year. Whatever problems or obstacles it may have, the Company has continuously contributed to the society. It initiated “the Dhipaya Endless Goodness” project by holding series of charity activities in support of the community. In addition, the project “Public Consciousness Development Project for Staff of the Company and Family Development Project to be Sufficient and Virtuous Life” were initiated and implemented in cooperation with other 15 organizations, aiming to promote the volunteer spirit within the Company to lead the sustainable CSR projects.
The political violence within the country in the form of robberies and terrorisms caused many government offices and business premises to be damaged. The incident brought more light to the general public to see the importance of insurance. The Company has developed its service capability along these events to provide help to the victims. A new development to provide the service to its customers by the cooperation with Krung Thai Bank came in the form of “KTB Shop Smart Pearl Card”. The protection will cover the robbery while drawing money from ATM and swindling of KTB bank accounts. Also the “Dhipaya Motor Add On” aims to compensate the car accident victims. In addition, five more branches, including Government Center, Roiet, Nakornsrithammarat, Rama 2, and Samutprakarn, were opened. The social contribution was also continuously and sustainably implemented for the benefit of the general public. Activities included the assistances to affected people from flood, those suffered from violence due to political unrest in Bangkok areas as well as the facilitation rendered to people who travel back to their hometown during the annual festivals.
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Flood disaster in many parts of Thailand brought losses and poverty to Thai people. But on the bright side, spirit of Thai people was so strong in helping each other and Dhipaya Insurance (TIP) also took part by giving help to flood victims in various aspects including donating necessity items, providing sand bags and aid packages, making EM Balls for water treatment as well as donating money. In addition, the Company gave assistance to its employees who were flood victims in term of providing evacuation, giving aid packages, including some cash to initially alleviate their hardship. Social responsibility is another key task of the Company together with product development on a continuous basis. This year the Company has introduced new auto insurance campaign by providing replacement for vehicles under repair and using 3G technology on tablet computer to identify problem called “TIP Smart Survey”. This results in faster, more efficient and more convenient services to customers. The Company also opened new branches in Phra Nakhon Si Ayutthaya and Phetchabun provinces. Another proof for the Company’s determination to excel in its mission includes the awards it’s received from leading institutes of the country such as “Excellent Committee Award 2010/12 from Thai Institute of Directors Association (IOD), “Top Corporate Governance Report Award” from the Stock Exchange of Thailand (SET) and “ISO 9001: 2008 Certification” from SGS (Thailand) Co., Ltd.
To aim at being the best in servicing, Dhipaya has organized ESQ (Excellent Service Quality) campaign, referring to the best in services with quality in Thailand; in order to motivate employees to satisfy customers with efficient services. Apart from providing quality services, the Company also maintained stability in organization management. In 2012, Dhipaya has received “Prime Minister’s Insurance Awards” from the Office of Insurance Commission and “Investors’ Choice Award” from Thai Invertors Association, given to registered companies whose Annual General Meetings organization was evaluated at 100% for four years running (from 2009 to 2012). On the spectacular occasion of Buddhajayanti, the Celebration of 2600 years of Buddha’s Enlightenment, Dhipaya has organized group ordination of the executives and staffs; as offerings to Lord Buddha, His teachings and the monks at Wat Bowonniwet Vihara Rajavaravihara (Temple). The offerings were also dedicated for the occasion of the 85th Birthday Anniversary of His Majesty the King, and the 99th Birthday Anniversary of Somdet Phra Nyanasangvara, the Supreme Patriarch of Thailand. As Thailand was honoured to host “FIFA Futsal World Cup 2012,” Dhipaya has sponsored “Thai Futsal Team to compete Futsal World Cup” campaign, in order that Thai people have access to participate in the activities. The Company granted Thai National Futsal team an amount of money after the team has reached the second round of the competition for the first time in records. In addition, Dhipaya has supported the design of “THAILAND FUTSAL BUS” or the bus for Thai National Futsal team, the bus was painted in Thai flag color pattern, displaying Thai national identity and unity, for future success of the Thai National Futsal team.
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For its excellence and leadership in the general insurance business in Thailand, the Company has committed to its expansion of businesses to facilitate its service provision to all customers and the general public as thoroughly as possible. The Company has joined hands with various leading organizations to diversify its channels of insurance transactions, including Thailand Post Co., Ltd., Standard Chartered Bank (Thai) Plc, etc. Regarding the CSR activities of 2013, the Company, in cooperation with the Don’t Drive Drunk Foundation, has organized the “Don’t Drive Drunk, Let Dhipaya Drive You Home” project, a campaign to reduce the number of accidents during the Songkran Festival. It was the first year when the Project was kicked off; and it was even more interesting that the general public and Dhipaya’s customers are all welcomed to participate in the Project, particularly those who are quite drunk from pubs and bars would be driven home safely. The Project was launched in the Bangkok areas during April 11 -17, 2013, 24 hours a day. Moreover, the Company has also launched another significant religious-related project in the format of colorful calendars printed with the state-of-the-art technology in 3 different languages including Thai, Chinese and English, to help promote the Buddhism’s activities called “Dhipaya Nationwide Goes Globally” project to celebrate His Majesty the King’s 86th Birthday Anniversary and to commemorate the 100th Anniversary of Somdet Phra Nyanasamvara, the 19th Supreme Patriarch of Thailand and on an auspicious occasion to make known the charisma of the Emerald Buddha Image among all walks of life nationwide and worldwide. The Company’s CSR projects implemented in several successive years included the Project of Conferment of Dhipaya Insurance-Police CSR Signboard; and in this year alone, Provincial Police CSR signboards have been conferred to the Provincial Police Office, Region 1, totally 1,460 signboards nationwide, to facilitate all people travelling to police stations in the provinces. Based on its operating results in terms of expansion of its general insurance businesses together with its unyielding initiation and development of CSR projects, the Company was awarded “Thailand Professionals Awards 2013” as “The Best General Insurance Organization of the Year” by the International Association of Direct Selling Company (IADSC) and as “the Best CSR General Insurance Company with Continuous Growth of Operating Results and Excellent Social Contribution” by Thailand Professionals Magazine.
The Company takes great pride for its path to success in the Asia Pacific Region with the “Asia’s 200 Best under a Billion Award, as the first and only insurance company to rank in the top 200 medium and small listed company in Asia Pacific by Forbes Asia Magazine. The Company also received the “Investors’ Choice Award 2014”, evaluating quality for conducting the Annual General Shareholders Meeting (AGM) as the only insurance company continually scoring 100 full points for 6 years from Thai Investors Association, The Securities and Exchange Commission and The Stock Exchange of Thailand, which showed the Company’s potential and strength that carried on for more than 60 years. In this year, the Company proceeded with the brand recognition responding to the young generations’ lifestyles who love unique LlNE Sticker, with the launch of a superb LINE Sticker, “HanumanTip” with 16 types of trendy wordings, as the symbol of feelings, emotions, and good friendship offered, representing the attitude of Dhipaya Insurance Public Company Limited. The concept of this LINE Sticker is the Hanuman character, which is the logo of the Company as he is an immortal god and the chief soldier of Rama protecting and taking risk for Rama, similar to Dhipaya Insurance Public Company Limited that is stable and always ready to service in risk protection for all customers. Moreover, there is a special character “go to AEC”, preparing for the ASEAN Economics Community, in the name of all Thai people, with continually special exclusive promotions and superior activities including many prizes for attendants; for example, Like and Share Hanuman LINE Sticker. Furthermore, as the new generations’ lifestyles are out-going and always meet unexpected situations, the Company created a good mechanism, responding to all lifestyles, with the launching of 3 new types of Insurance packages. “TIP MOTOR 3 PLUS”, Motor insurance that costs less than expected, “TIP HOME PLUS”, Home insurance that protect on every details in the house, cutting all worries even in the little details, and “TIP FORTY PLUS”, Accident insurance for people of 40-65 years old, “The more you aged, the more value you get”, which covered the risk of bone fracture and compensated the cost of wheelchair if the doctor prescribes.
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It has been another year of continuous development in all areas of the Company for its customers, shareholders, employees and stakeholders. This year the Company was awarded “The 2015 Outstanding Provident Fund” for provident fund under one billion baht conferred by Her Royal Highness Princess Maha Chakri Sirindhorn held by Association of Provident Fund. Developed the latest digital innovation, with the Application “TIP Flash Claim”, for quick and convenient service in the digital age. The application provides quick and easy insurance claims at any location to meet the demands of a fast-paced lifestyle. There is no need to wait for a claims surveyor. The customer can file a motor insurance claim themselves using an easy to understand online form to search for nearby hospitals, garages, specify repair dates and check repair status on both Android and iOS systems. Launched “Modern, Reliable, Online Compulsory Motor Insurance”, a new way for customers to purchase motor vehicle insurance. Customers can purchase this at the 7-11 Counter service at nationwide and receive immediate protection with the policy cover once the insurance has been purchased. Added a new service channel at all Thai Post Offices nationwide for Compulsory Motor Insurance under the Road Victim Protection Act B.E. 2535 and other insurance protection services as specified by laws to meet customers’ demands for fast and efficient services.
The passing of His Majesty the King, Phrabat Somdet Phra Poraminthara Maha Bhumibol Adulyadej was the saddest moment for Thai people. To show their dedication to His Majesty the King and the Chakri dynasty, the Company’s executives and employees organized a memorial ceremony “United Power of Loyalty”, took a loyalty oath and jointly sang the royal anthem. Additionally, the Company executives and employees jointly initiated “United Dhipaya Family Does Good Deeds in Dedication to the King”, a project to continue the King’s royal determination to help the Thai people in all regions. This project involves performing a variety of good deeds and each activity location will then be marked on an electronic map until it has been held all over Thailand. Additionally, the Company has asked for royal permission for the installation of a 63 meter tall royal photograph of His Majesty the King at the Company’s head office to convey our sadness and gratitude in commemoration of His Majesty the King’s royal grace. The Company also handed out Sansoen Phra Barami, a royal photo book, to the general public who paid homage to His Majesty the King at Phra Thinang Dusit Maha Prasat, the Grand Palace. The Company will follow in his royal footsteps and continue to do good deeds in dedication to His Majesty King Rama IX. Prior to this mournful occasion, the Company held “My King in My Heart” project to celebrate the 70th Anniversary of His Majesty King Rama IX’s ascension to the throne. The Company invited the general public to display their loyalty by conveying their messages to His Majesty the King through a digital interactive booth all through the month of June 2016. The Company also assisted communities through Village to the World project, which was initiated according to government-people cooperation strategies to strengthen communities. The project’s objective is to create new tourism innovations suitable to each community’s potential and identity as well as to increase each community’s exposure and create sustainable revenue from tourism. The Company’s Managing Director who was appointed the CEO Village Ambassador invited people to organize CSR Outing trips to “Baanrimklong Homestay, Samut Songkhram Province”, one of the ten model communities, to help create sustainable revenue for these communities. The Company was the only insurance company in this project. The Company committed itself to developing innovations for Digital Insurance by increasing service channels through the use of social media and other online platforms. These new innovations will meet digital lifestyle demands of customers, who expect convenience and ease of access to services. Additionally, customers can purchase insurance products on www.TIPINSURE.com website at all times and places. The Company was well able to maintain good operational standards and was awarded the “Investors’ Choice Award 2016” for quality Annual General Meeting (AGM) for the 8th consecutive year by Thai Investors Association, Securities and Exchange Commission of Thailand (SEC) and Stock Exchange of Thailand (SET). Furthermore, the Company was awarded the “3rd Runner-Up for Outstanding Non-Life Insurance Company Award of 2016” by the Office of Insurance Commission (OIC) which indicated the Company’s stability, operational capabilities and overall service excellence. Another event of great importance for the Thai people was the ascension of His Royal Highness Crown Prince Maha Vajiralongkorn, according to ascension law on December 1, 2016. His Majesty the King also proclaimed a royal decree to use “Maha Vajiralongkorn Bodindradebayavarangkun” as his royal title and to reign as King Rama X of the Chakri dynasty. On behalf of Dhipaya Insurance Plc., we would like to express our humble salutation “Long Live the King.”
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Executives and employees jointly conducted the following good deeds all over Thailand in dedication to Phra Bat Somdet Phra Poraminthra Maha Bhumibol Adulyadej Borommanatbophit: - Organized ordination ceremony for 70 monks in dedication to Phra Bat Somdet Phra Poraminthra Maha Bhumibol Adulyadej Borommanatbophit. - Co-hosted the royal funeral chanting ceremony - Performed card stunts on the 100th day anniversary of Phra Bat Somdet Phra Poraminthra Maha Bhumibol Adulyadej’s passing. - Organized a volunteer project to make 99,999 sandalwood flowers to be used in the royal cremation ceremony in dedication to H.M King Rama IX. - Organized a project to plant and grow Marigold flowers and performed card stunts in dedication to H.M King Rama IX. - Sponsored a candlelight charity concert by jointly singing songs composed by H.M King Rama IX to commemorate his musical brilliance with proceeds going to The War Veterans Organization of Thailand and supporting Her Majesty Queen Sirikit’s project to provide education to the veterans’ children. - Sponsored BLACK VALENTINE Charity Concert, under the theme of “True Love is Giving Endlessly” with proceeds going to Ramathibodi Foundation, Chakri Naruebodindra Medical Institute (CNMI). Additionally, Company executives and employees participated in singing songs composed by H.M. King Rama IX and took part in the bid for the royal image of Phra Bat Somdet Phra Poraminthra Maha Bhumibol Adulyadej Borommanatbophit. The auction proceeds went to Ramathibodi Foundation. This year Dhipaya Insurance also released new products “TIP LADY”, to support customers. TIP LADY is a special Motor Insurance for women providing protection and privileges at all times. Privileges include airfares in the incidences of vehicle breakdowns, chauffeur service, repairing surgery up to 1 million Baht for injuries from accidents, indemnity for lost belongings from theft, roadside assistance and, TIP LADY Club which provides motor vehicle information as well as special discounts. The Company has also improved continuously the efficiency of systems to provide up-to-date and timely services to meet customer’s demands and highest satisfaction. For example, during the recent flooding in the North-Eastern region of Thailand, especially Sakon Nakorn Province, the Company sent Hanuman Volunteer Unit, staff from the head office, as well as those from affected provinces, to quickly provide assistances such as free towing of vehicles for customers as well as the general public and immediately providing disaster relief packages. Additionally, claims teams were also sent to inspect customers’ houses and immediately paid initial indemnity before making insurance claims for customers who purchased Motor Insurance Class 1 and those who purchased Residential Fire Insurance with additional flood coverage. The Hanuman Volunteer Unit also assisted customers in house cleaning. Furthermore, the Company received a membership certificate from Thailand's Private Sector Collective Action against Corruption for quarter 2-3/2017, which indicated that it has taken both direct and indirect actions against corruption, and conducted its business fairly, transparently and accountably with stakeholders, and has been a good role model to the society as a whole. The ceremony took place at Napalai Ballroom, Dusit Thani Hotel. The Company won the 5th Best Provident Fund Award 2016 for “Single Fund, Private and Nonprofit Organizations” from Somdech Phra Debaratanarajasuda Sayamboromrajakumari at Dusidalai Hall, Chitralada Villa, which brought the greatest pride to everyone at Dhipaya Insurance.
The Company has begun the project “Dhipaya Insurance: Carry on the King's Philosophy” by bringing more than 4,000 students to get a hands-on experience about the philosophy of Phra Bat Somdet Phra Paraminthra Maha Bhumibol Adulyadej Borommanatbophit. at Thai Buffalo Conservation Village, Suphan Buri Province. Another project was "Dhipaya: Following His Majesty's Footsteps" which led 30 youths that had gone through Buddhist ordination at Bhudaha Kaya in India to a field trip to Ban Sala Din Community, Canal of Faith in the King’s Philosophy of sustainability. This project took place at Phra Ram Kao Temple (Father’s Temple) and Ban Sala Din Community, Nakhon Pathom Province. For social assistance, in addition to the ongoing projects that the Company has been doing, the Company has also run the project “Dhipaya: Warning and Road Accident Reduction” by working with Radio Station, Sor.Wor.Por. FM 91, to prevent the accidents that might occur on the road. Moreover, the Company also supported the projects “Travelling to the End, Pinning the Southern Region” and "Gather the Heart to the Southern Region". The activities from the mentioned projects included cycling and Jet Ski riding. (Bangkok to Betong), drama series, fashion show etc., which is conducive to promoting tourism, stimulating the economy, generating income, opening new perspectives, boosting investment and increasing job opportunities. This would encourage the tourists to reduce negative attitudes, which is the result of the unrest in the three southern border provinces, which include Yala, Pattani, and Narathiwat. Additionaly, social assistance was also expanded to the neighboring countries. In the catastrophic event that occurred on July 23, 2018, the crack of Xe-Pian Xe-Nam Noi Dam, which is located on the Bolaven Plateau, Attapeu, Lao PDR , caused a severe flood which damaged many thousands houses. Many Lao people were either suffered, lost, and killed. The Company donated the consumables in order to alleviate the suffering of the people who had been affected by such disaster. In the area of innovation and technology, October 18, 2018, the company launched the TIP Gateway system to facilitate the connection between Startups and the insurance system on various projects. The Company also launched the TIP Inspiration Chamber (TIP IC) which is a modern place to create inspiration, provide information and researching. It is aimed to support the work of the Startups, general public and employees. For the year 2018, the Company was awarded with: the AGM checklist for the 2018 Annual General Meeting of Quality Assessment Program by receiving the full score of 100 points for the 10th consecutive year (2009-2018) from Thai Investors Association; Survey Awards following the Corporate Governance Report of Thai Listed Companies on 2018, the Company received good - excellent rating or CGR 5 stars from the Thai Institute of Directors Association; and the Company also won the Outstanding Provident Fund Award 2018, "Single Fund, Private Sector Group with a fund size of less than 1,000 Million Baht" from the Association of Provident Fund.
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2019 was an auspicious year for Thai people with the royal coronation ceremony of His Majesty King Maha Vajiralongkorn Phra Vajiraklaochaoyuhua and a ceremony granting the King Rama X's Royal Cypher as the tenth monarch of the Chakri dynasty as per traditional royal practice. Dhipaya Insurance Plc., launched “Tip Smart Assist” project, a new type of claims surveyor, which is a first of its kind in Thailand under the concept of “Responsive, Attentive and Easy”, to respond to customers’ demand in the digital age for a convenient, timely and effective service with modern operating systems while being considerate to others and retaining Thai culture of generosity nevertheless. Dhipaya Insurance Plc. sent Hanuman Volunteer Unit and Tip Smart Assist team to help those affected by Tropical Storms Pa Buk and Podul. The teams donated necessities and long kong fruits from Tanyong Mas, as well as assisted in cleaning once the water level receded. Dhipaya Insurance Plc. installed and operated sprinkler systems atop the Rama 3 head office building to catch and reduce PM 2.5 dust particles, which has exceeded normal levels and affect the daily lives of company employees and the general public, twice daily. The Company also donated air pollution face masks to all employees and police officers on duty. 2019 was another great year of success for Dhipaya Insurance Plc. The Company received honorable awards in many categories, including: Most Innovation Customer Service Initiative Award for being the company with new customer service innovations HRH Princess Maha Chakri Sirindhorn royal plaque for the Best Provident Fund Award under Single fund category for private sector with funds under one billion Baht. Best General Insurance Company of The Year Award (an award for the best non-life insurance company of the year) Best Innovation and Diversification Award (an award for insurance company with the best continuous insurance innovation development) Thailand’s Top Corporate Brand Award (an award for insurance company with the highest brand value) “2nd Place Non-life Insurance Company with Outstanding Management” Award and “Insurance Company with Outstanding Customer Insurance Policy” Award Distinguished Awards for Corporate Management Excellence Award The 2nd Thailand’s Smart Awards 2019 for company with outstanding technology and innovation in insurance industry
The year of 2020 was marked by the unprecedented public health emergency with the outbreak of the Coronavirus (COVID-19) pandemic that has not only impacted the health and wellbeing of people around the world, but also the worldwide economy. In view of this crisis, having always been at the forefront of efforts to identify the needs of the people, Dhipaya Insurance was the first to introduce the COVID-19 insurance policy in order to mitigate the financial burden of our customers’ medical expenses. In addition, to reach out to make a difference to every sector of society, Dhipaya has launched the TIP Sharing of Happiness, a series of four campaigns: TIP Happy Trip, a travel insurance product crafted to promote the tourism sector by offering choices of travel insurance coverage at competitive rates; TIP Happy Farm, a campaign to “Increase Income, Reduce Costs, and Minimize Risks” for farmers, making our insurance products more easily accessible to farmers and allowing them to exchange their products with insurance coverage; TIP Happy Jobs, a campaign to bridge the income gap of those whose jobs have been affected by the COVID-19 pandemic, offering temporary assignments by acting as TIP Digital Ambassadors, to promote our website and mobile application TIPINSURE; and TIP Happy Dining, a campaign to assist operators in the food services and hotel industry, whose businesses have been adversely affected by the COVID-19 pandemic in order to reduce their costs and increase their income. Furthermore, in order to alleviate the impact of the pandemic, Dhipaya never ceases to benefit society by initiating over 80 projects in 2020, donating funds, providing COVID-19 insurance coverage, and donating personal protective equipment to various agencies and organizations, medical personnel, and other groups that are in need. The year 2020 was also marked by our continuous commitment to bring another level of customer satisfaction. Dhipaya introduce the “TIP Coin”, a loyalty program by which “TIP Coin” will be credited to our customers’ accounts for their payment of insurance premiums. This “TIP Coin” can be used as discount for payment of insurance premiums or for exclusive gifts that are offered in the program. Every activity and every effort Dhipaya initiated is intended to render assistance, lighten the financial burden for our customers. In times of crises and disasters, whether they be the lamentable mass shootings at Terminal 21 Shopping Mall in Nakhon Ratchasima Province, the gas pipeline explosion in Samut Prakan Province, or flash floods in Loei, Nakhon Si Thammarat, and many other provinces, our TIP Smart Assist Team and Hanuman Volunteer Unit would be deployed to arrive promptly at the scenes of disasters to lend a hand to those who are in need. From our continuous commitment toward developments and our determination to bring good to society, the year 2020 for Dhipaya Insurance is marked wonderfully by remarkable awards and recognitions, including: First prize for the Non-life Insurance Companies with Outstanding Management Award for 2019 at the Prime Minister’s Insurance Awards; ASEAN and Thailand’s Top Corporate Brand 2020 Award, is the second consecutive award in this category; Finalist Best Brand Performance on Social Media, Insurance Category; Top Innovation Company Award; Most Trusted Brand Award, with the highest Government Pension Fund membership at Government Pension Fund Most Admired Brand Award; Best Insurance Product and Service of the Year Award for COVID-19; Honorary Award for Excellence Products and Services Insurance Group for Coronavirus or COVID-19 Insurance; Winner Award for Outstanding Provident Funds in the single fund category of private entities, with a value greater than THB 1,000 million; and 2020 Outstanding Establishment for Social Security Contribution Payments Award.
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