• The insured may contact our 24-hour Hotline (as indicated on the insurance card) if they have any questions regarding medical treatment or hospitalization.*
• If the insured does not contact our assistance team in advance, they may proceed with the medical treatment and pay the medical expenses upfront.** Afterward, please submit a claim by emailing [email protected] and attach all required claim documents for reimbursement.

      *Claims will be assessed in accordance with the terms and conditions of the insurance policy.

      ** Subject to the regulations and policies of the medical facility where the insured receives treatment.

1. Claim Form (A01-1) – Pages 1–3, duly completed and signed.
2. Original Medical Receipt(s) showing the details of medical expenses. If the original receipt only provides a total amount, please also include an itemized receipt or a medical expense summary.
3. Medical Certificate stating the date of treatment or hospitalization, diagnosis, cause of illness or injury, symptoms, and the affected area in detail.
4. Copy of the Insured's Identification Card (or passport, if applicable).
5. Copy of the Insured's Travel Documents, such as an airline ticket, e-ticket, or boarding pass.
6. Copy of the Insured's Bank Account Book (Savings or Current Account) for claim payment.

You may submit the above documents for a preliminary review by scanning them into PDF format and sending them via email to [email protected].

Documents required to provide to the Personal Health and Accident Claims Department

• Documents for consideration of death from illness                                       [Download]       
• Documents for determining compensation in the event of accidental death             [Download] 
• Documents for consideration of claims in the event of disability or loss of organs       [Download]
• Additional supporting documents for medical expenses claim                            [Download]
• Documents for consideration of income compensation claim while hospitalized          [Download]     
• Documents for consideration of Motor Add on compensation                            [Download]
• Documents for consideration of travel accident policy (TA)                               [Download]
• Documents for claiming Motor Add on Lady                                              [Download]
• Documents for consideration of compensation in the event of critical illness            [Download]
• Documents to consider for indemnity in the case of cancer                             [Download]