1. When notified of the claim, the company will take actions as follows:
   1.1 If the damage survey is not required, the company will request documents for consideration of the claim.
   (Click >> Documents for Consideration)
   1.2 In case of damage survey, the company will send an officer to survey the damage by appointment, and issue a letter requesting documents for consideration of claiming compensation
   (Click Documents for Consideration)
2. After receiving complete documents in item 1., the company will consider the claim for compensation and inform the insured's result of consideration and a report from the survey officer, in the event that a damage survey is required, to a beneficiary or the person who has the right to claim the insurance policy within 7-15 days
3. The company will pay compensation within 15 days after receiving the signed consent agreement.
4. If the damage is not covered by the policy, the company will notify the insured / beneficiary / person entitled to claim under the insurance policy, and then issue a letter notifying the results of consideration of claims.
5. If there is a disagreement with the result of the consideration of the claim, and the solution cannot be reached, the insured / beneficiary / person entitled to claim under the insurance policy can perform as follows:
   5.1 Contact / send documents or additional information back to the company to review the consideration of the compensation
   5.2 Contact the Company's complaint department >> Click here

Download: Claim Documents